All Systems Operational
Uptime over the past 90 days. View historical uptime.
Email This Issue Operational
90 days ago
99.82 % uptime
Today
Email This Issue Cloud App Operational
90 days ago
99.64 % uptime
Today
Email This Issue Cloud Migration Assistant Operational
90 days ago
100.0 % uptime
Today
Content Exporter Operational
90 days ago
100.0 % uptime
Today
Content Exporter Cloud App Operational
90 days ago
100.0 % uptime
Today
Glass Project Documentation for Jira Operational
90 days ago
100.0 % uptime
Today
Glass Project Documentation for Jira Cloud App Operational
90 days ago
100.0 % uptime
Today
Glass Project Information for Jira Operational
90 days ago
100.0 % uptime
Today
Glass Project Information for Jira Cloud App Operational
90 days ago
100.0 % uptime
Today
Advanced Children Display for Confluence Operational
90 days ago
100.0 % uptime
Today
Advanced Children Display for Confluence Cloud App Operational
90 days ago
100.0 % uptime
Today
Meta-inf.hu company webpage ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 9, 2024

No incidents reported today.

Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024
Possible missing settings and non-functional application
Resolved - The incident is resolved.

We’re sorry for any inconvenience.
Oct 4, 14:20 CEST
Identified - We have managed to identify the exact cause of the issue with Atlassian and are working with them on the solution.
We are confident that at the moment no Customer instances are or were affected by this.
We still do not recommend any Email This Issue app re installation , if you have an unpinned ("global") Atlassian site (with respect to Data Residency) until further notice.
Sep 13, 10:11 CEST
Update - Without having a strong evidence, based on our observations we highly recommend not to initiate any Email This Issue app reinstall process, if you have an unpinned ("global") Atlassian site (with respect to Data Residency).

Our investigation concluded that only a subset of sites may be impacted that reside in the "global" region (physically located in the US), since following a reinstallation the requests might be routed to another region (based on geolocation data), resulting in the current issue.

We are still consulting Atlassian and waiting for an approval and fix from their side, provided that our assumptions are correct.

On any other sites, the application should work as expected. If you still experience severe availability/functional issues, please report us immediately.

Thank you for your understanding and cooperation.
Sep 12, 14:17 CEST
Investigating - We are currently investigating this issue.
Sep 12, 09:05 CEST
Update - We are currently working with Atlassian to identify the cause of the anomaly.
At this point in time all evidence points to the fact that only a handful of Email this issue installs are affected.

In case you encounter any issues like missing settings, mail handlers, connections please contact our support team as soon as possible.

We appreciate your cooperation and understanding.
Sep 12, 08:16 CEST
Identified - We identified that only app installations on a limited subset of Atlassian sites are affected. However, the UI-related parts (administrative pages, manual email sending) of the application seems to be completely non-functional on the impaired sites due to some routing issue (as client data stored in the database cannot be accessed and displayed on the UI).
Up until now, we haven't found any clear evidence whether the root cause of this problem lies in our own or in Atlassian's infrastructure. We also contacted Atlassian and asked for an immediate investigation.
If your site is among the impacted ones, we ask for your patience until further clarification and a possible fix.
Sep 12, 00:57 CEST
Investigating - We are currently undergoing unscheduled maintenance. During this time, there is a slight possibility that some customers may experience degraded performance when accessing our services.

We apologize for any inconvenience this may cause and appreciate your understanding and patience.
Sep 11, 16:53 CEST
Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.

Sep 25, 2024

No incidents reported.

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